ABC Airporter Service
A Door To Door Airport Shuttle Company


   ~ (ALL PAYMENTS MUST BE DONE AT HOME!!) ~


Pick-up from Home
  • My Driver isn't here it's almost my pick-up time what should I do?
Answer: Please Call us and notify the driver isn't there. During Peek Traffic / Rush Hours a driver may need 10-15 minutes because of traffic. Non traffic hours please allow your driver 5-10 Minutes.

  • My Driver isn't loading my luggage into the vehicle!
Answer: The driver will 99% of the time load your luggage unless your behavior is rude, your cussing the driver out. Then he has the right not to load/unload your luggage.

  • My Driver is using his cell phone while operating the vehicle!
Answer: The driver may his cell phone as long as it's a short call from another driver or the dispatcher. A driver can also answer a call from a customer and note down some quick changes.



Pick-up from the Airport
  • My Driver wasn't there by the time I reached the Ground Transportation/ Shuttle Area.
Answer: Please allow the driver 7-15 minutes to get there from you second call of arrival stating you are all ready to go. From your second call is when a driver is sent out from the cell phone lot to the airport to the pick-up location.

  • My Driver is calling me to some empty parking lot area.
Answer: The driver has only that available space with the Airport Authority to pick you up unless otherwise other arrangements must be done in advance.



Where Do I Meet My Driver Once I Arrive?
Answer: For Different Locations We Have Different Locations. ~Ask a Dispatcher as SOON as you Arrive as some drivers have different locations~


San Jose International Airport
For San Jose Airport you'll meet your driver in a designated pick-up area.

Terminal A - is inside the garage by 2 Door To Door Shuttle Area.  You'll collect your bags and once your ready to leave you'll exit out to your left through the sliding doors that have a big sign and area with different transportation types and a arrow pointing straight, follow that alley and you'll find your driver there.

Terminal B - is where you'll find your driver in the median line of the airport. You'll collect all your bags and come out to the curb. Cross the street and come towards the median lane. Once you have come to the median you will walk to your right hand side till you see a sign that reads 10 Pre- Arrange Vehicles / Charter Buses.

International Arrivals - Claim your bags, clear customs and once your out to the curb you will cross the street and walk into the garage straight ahead of the international terminal. You'll see taxis across the street enter that garage and you should see you shuttle / find your driver there. 


San Francisco International Airport

For San Francisco Airport you'll meet your driver in a designated pick-up area.

Terminal I (International) - is the International Terminal. Here you will collect all your bags and once you come into the lobby while facing the curbside staying inside the lobby you'll turn to your right hand side and walk straight till you've come across two doors on your left and see a elevator. Get inside the elevator press level 1 that reads "Courtyard G" once you arrive at "Courtyard G" go outside into the parking lot and a driver will meet you there in 5-10 minutes.

Terminal 1 - is the Domestic Terminal. Here you'll collect your luggage and come out to the curbside. Walk towards your LEFT and you'll come across a empty parking lot and a shuttle would be parked over there and a driver will meet you there in 5-10 minutes.   "Courtyard 1"

Terminal 2 - is the Domestic Terminal. Here you'll collect your luggage and come out to the curbside. Walk towards your RIGHT and you'll come across a empty parking lot and a shuttle would be parked over there and a driver will meet you there in 5-10 minutes. "Courtyard 3"

Terminal 3 - is the Domestic Terminal. Here you'll collect your luggage and come out to the curbside. Walk towards your RIGHT and you'll come across a empty parking lot and a shuttle would be parked over there and a driver will meet you there in 5-10 minutes. "Courtyard 4"



Extra Charges
  • My Driver is charging me extra on using Highway 280!
Answer: The driver may charge you extra on using Highway 280. The price we've provided and given you is only for route 101 SB / NB. If you wish to use Highway 280 the driver has the right to charge you more from the range of $12-$15 depending on the vehicle you are being transported in and the distance of your location. (Just like a Taxi Cab Driver)

  • My Driver is charging me extra on Credit Card Transaction!
Answer: The driver may charge you extra on credit card transaction just like some gas stations. The charges vary on your total fare the extra charge is anywhere from $3 - $20 depending how big of a transaction you have. Most times
  • If $0-$49 is a $3 Transaction Fee,
  • If $50-$99 is a $5 Transaction Fee
  • If $100-$130 is $10 Transaction Fee
  • If $140-170 is a $20 Transaction Fee.
  • ~Higher Rate may consult in a Higher Transaction Fee.~

  • My Driver is charging me for the Toll Plaza!
Answer: Yes if the driver has to use a route that charges Toll Plaza Fee of usually $5 you will pay that to the driver at the total.

  • My Driver is saying its more price for a LATE Arrival or Pick-up Time.
Answer: Most cases we won't charge late night fees. But late night fee may occur if your flight is Delayed! If the time given before is during these hours a driver will not charge you extra fees.
10:00pm-11:30pm of $10
11:30pm-05:00am of $20

  • My Driver is charging me a waiting fee!
Answer: Yes the driver may charge you a waiting fee of the following:
  • 30 Minutes - $15
  • 1 Hours - $30
  • 2 Hours - $50
  • 3 Hours - $70

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